Independent Portfolio Project · Zapier
Automated Technical Complaint Tracking
An automated email-based complaint tracking system integrating Gmail, AI classification, and Google Sheets.
Project Overview
- Automated incoming email processing
- AI-based complaint identification
- AI-generated issue summaries
- Centralized complaint tracking
- Automated customer acknowledgment emails
The Business Problem
When technical complaints arrive mixed in with other emails, they can be missed, logged inconsistently, or left without a timely reply.
The Solution
Zapier processes incoming Gmail messages, uses AI to identify technical complaints and summarize the issue, logs each concern in a central Google Sheet, and sends an automated acknowledgment to support more consistent communication.
Workflow Breakdown
- 01
Email intake
Incoming emails are picked up from Gmail.
- 02
AI classification
AI identifies which emails are technical complaints.
- 03
AI summary
Each issue is summarized automatically.
- 04
Logging
Concerns are logged in a centralized Google Sheets tracker.
- 05
Acknowledgment
Customers receive an automated acknowledgment email.
Tools & Integrations
Video Walkthrough
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Workflow Gallery
Explore the actual Zapier workflow, sample emails, and tracking records used in this automation project.
Key Takeaways
- Applying AI classification to inbound email
- Creating a single source of truth for complaints
- Automating consistent customer replies